Refund Policy

Last Updated: December 9th, 2025

At Jersey Shore Skate Sharpening, we take pride in providing high-quality mobile skate sharpening services. Your satisfaction matters to us, and we want to ensure every customer has a positive experience. This Refund Policy explains when refunds may be issued and how concerns are handled.

1. Service Satisfaction Guarantee

If you are not satisfied with the sharpening you received, please contact us within 48 hours of your appointment. We will:

Offer a free re-sharpening to correct any issues
Review what you’re experiencing and make adjustments as needed

We want you to feel confident and safe on the ice, and we’ll do everything reasonable to make it right.

2. Refund Eligibility

Refunds may be granted on a case-by-case basis when:

A service was not completed as agreed
You were charged incorrectly
A confirmed appointment was canceled by us due to operational issues, and you prepaid

Refunds are not issued in the following situations:

Dissatisfaction related to normal skate wear, rust, blade damage, or issues beyond sharpening
Skates that are unsafe or damaged prior to sharpening
No-show or late cancellation fees
Services that were fully performed and met normal professional standards

If you prepaid for a service but were not present at the appointment time (no-show), the payment is non-refundable.

3. Prepaid Services

If you prepay for an appointment and need to reschedule:

You may reschedule at no charge as long as it complies with the Cancellation Policy
If you cancel within the allowed timeframe (e.g., more than 12 hours prior), your payment can be applied to a future appointment

Prepaid services are non-refundable except in situations noted in Section 2.

4. Method of Refund

Approved refunds will be issued using the original payment method, unless otherwise agreed.
Once processed, refunds may take 3–7 business days to appear on your statement depending on your bank or payment provider.

5. Promotions

Promotional discounts or offers cannot be refunded or retroactively applied to past purchases.

6. How to Request a Refund

To request a refund or discuss a service concern, please contact us at:

Email: support@jerseyshoreskate.com

Please include:

Your name
Appointment date & location
Description of the concern
Photos (optional, but helpful if blade issues are visible)

We will respond as quickly as possible and work with you to find a solution.

7. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted here with an updated “Last Updated” date.